Terms & Conditions

JT BUILDS & SPECIALISED CARPENTRY – TERMS & CONDITIONS

Last updated: 11 April 2026

1. Quotations & Contract Formation

1.1 Written quotation

Before any work begins, we will supply a written quotation on official JT Builds & Specialised Carpentry letterhead. The quotation will contain:

  • a clear description of the works to be carried out,
  • the total price (including VAT),
  • any agreed payment schedule, and
  • a validity period of 30 days.

1.2 Acceptance of the quotation

The contract between the client (“Client”) and JT Builds & Specialised Carpentry (“Contractor”) shall be deemed concluded and legally binding when any one of the following occurs:

  • the Client signs and returns the quotation,
  • the Client sends a written email confirming acceptance, or
  • the Client transfers the required deposit and the Contractor retains a record of the transaction (receipt, email timestamp, or bank transfer confirmation).

The date and time of whichever action records the acceptance shall be regarded as the contract formation date. The Contractor will retain a copy of the signed document, the email exchange, or the deposit receipt as evidence of the Client’s acceptance.

1.3 Extra works

Any work not covered by the original quotation must be confirmed in writing (a “Variation”) and will be priced separately.

1.4 Rolling-contract or window and external door customers

Clients on a rolling (ongoing) or window and external door contract receive a separate, dedicated set of Terms & Conditions that is emailed directly to them. Those rolling-contract terms supersede the sections of this document that relate to ongoing services (for example, recurring billing and notice periods) and are considered part of the overall agreement for that specific arrangement.

2. Working Hours & Breaks

Standard working hours: 08:00 – 16:00, Monday–Friday.

Breaks: 10:00 – 10:30 and 13:00 – 13:30.

The Contractor may remain on site until 18:00 or work on a Saturday when required; any such extension will be agreed with the Client in advance.

3. Early Departure & Special Circumstances

The Contractor may leave the site before 16:00 when any of the following applies:

  • a team member has a personal emergency that requires immediate departure,
  • all scheduled tasks for the day have been completed,
  • a specialist tradesperson (for example, electrician or plumber) receives an emergency call-out,
  • unforeseen safety or site-access issues arise,
  • material collection is required, or
  • management duties elsewhere require the Contractor’s presence.

4. Billing & Payment

All invoices act as receipts.

Invoice due date: each invoice is payable within 7 calendar days of the invoice date unless otherwise agreed in writing.

Late payment: overdue amounts shall accrue interest at 11.75% per annum (or the maximum rate permitted by law, whichever is higher) from the due date until payment is received.

Suspension of work: the Contractor may suspend work if payment is not received on time, provided the Client has been given written notice of the suspension and a reasonable opportunity (at least five business days) to remedy the arrears.

5. Planning Permission, Utilities & Site Access

The Client is responsible for obtaining all required planning permission, building control approvals, and any utility changes (for example, water, gas, or electricity) before the Contractor starts work. Proof must be supplied on request.

The site must provide free access for delivery of materials, plant, machinery, skips, and similar items during the Contractor’s working hours.

The Contractor is not liable for pre-existing defects (for example, rotten timber or unsuitable boiler capacity) unless the Contractor expressly agrees to remediate them as a Variation.

6. Materials, Sub-contractors & Ownership

All materials, sub-contractor services, and equipment hire required to fulfil the fixed-price scope are included in the quoted total price.

Sub-contractors (including plumbers and electricians) are fully insured and hold the appropriate, up-to-date certifications.

Plumbers: Registered with the Gas Safe Register (or the current equivalent regulatory body) and compliant with the latest UK plumbing standards.

Electricians: Certified under Part P of the Building Regulations and registered with a recognised competent person scheme (for example, NICEIC, NAPIT, or an equivalent body) in line with current UK electrical installation standards.

All unused or removed materials remain the property of the Contractor until the final payment is received and will be disposed of at the Contractor’s discretion.

7. Insurance

The Contractor maintains, throughout the term of the contract, the following insurance policies (summaries available on request):

  • Public liability insurance covering bodily injury and property damage,
  • Professional indemnity insurance covering errors or omissions in the performance of the works, and
  • Employers’ liability insurance for any staff employed by the Contractor.

8. Guarantees & Warranties

Workmanship: 6 months from practical completion.

Materials: Manufacturer’s warranties apply as supplied.

Plastering: 6-month guarantee.

If a defect arises within the guarantee period, the Contractor will investigate and, where appropriate, repair at no extra charge. Repairs required after the guarantee period may be charged at the Contractor’s standard rates.

9. Protection of Existing Surfaces & Client Property

The Contractor will use dust sheets, plastic sheeting, and careful working practices to protect existing surfaces.

Client responsibility: protection of valuable or sentimental items, delicate fabrics, and fragile furniture is the Client’s duty.

If additional protective measures beyond the Contractor’s standard provision are required, a separate cost will be agreed in writing.

The Contractor is not liable for breakage, staining, theft, or loss of client-owned items moved by the Contractor during the works, provided reasonable care has been exercised.

10. Data Protection & Confidentiality

All personal and project-related information is stored in compliance with the UK GDPR and the Data Protection Act 2018. The Contractor processes data only to the extent necessary for performance of the contract and will not disclose it to third parties except where required by law or as necessary to fulfil the works (for example, subcontractors).

11. Photographs & Marketing

The Contractor regularly photographs project progress. Unless the Client informs the Contractor in writing before work starts that they do not wish their premises to be photographed, the Contractor reserves the right to use images for:

  • company portfolio,
  • website,
  • social media channels, and
  • marketing collateral.

The Client may object in writing up to five business days before project commencement.

12. Variations (Changes to Scope)

Client-initiated changes must be submitted in writing. The Contractor will respond with a Variation proposal that includes:

  • description of the change,
  • impact on the fixed total price (increase or decrease), and
  • any effect on the completion date.

Acceptance: a Variation becomes effective only after the Client signs or otherwise confirms the written proposal.

Unauthorised work: any work performed without an agreed Variation will be billed at day rates and may delay the overall programme.

13. Cancellation, Rescheduling & Refunds

Either party may terminate the contract by giving 30 calendar days’ written notice.

Client-initiated cancellation: the Client remains liable for:

  • all work performed up to the cancellation date,
  • any non-recoverable costs incurred (for example, ordered materials or subcontractor bookings), and
  • a cancellation fee equal to 10% of the remaining contract value (unless otherwise agreed).

Contractor-initiated cancellation: the Contractor will refund any prepaid amounts for work not yet performed, less any reasonable costs already incurred.

Rescheduling: the Contractor will accommodate reasonable rescheduling requests, subject to availability. If the Client’s request causes a delay that incurs additional costs (for example, extended site access or subcontractor re-booking), those costs will be passed to the Client as a Variation.

14. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, war, civil unrest, strikes, pandemics, or governmental actions. The affected party shall notify the other as soon as practicable and may suspend performance for the duration of the event.

15. Limitation of Liability

The Contractor’s total liability for any claim arising out of or relating to the contract shall be limited to the fixed total price paid by the Client, except where loss or damage is caused by the Contractor’s negligence, breach of statutory duty, or fraud.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved through the complaints procedure (see Section 17) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Complaints Procedure

The Contractor has a dedicated complaints procedure document which will be sent to the Client directly via email. The procedure outlines:

  • how to raise a complaint,
  • processing times (acknowledgement within two business days, investigation within fourteen business days, and similar timelines),
  • possible outcomes (refund, discount, re-performance, or written explanation), and
  • escalation routes (alternative dispute resolution, legal advice, and Citizens Advice Bureau).

18. Miscellaneous

Retention of Materials: all materials remain the property of the Contractor until paid for in full. Any over-ordered materials remain the property of the Contractor.

Additional Costs: any works or materials outside the original agreement will be charged at an extra cost. The Contractor recommends budgeting approximately 20% of the job value for unforeseen extras.

Discounts & Retentions: no retentions are applied unless previously arranged and authorised in writing.

Project Management: the Contractor will project-manage all works carried out under the contract.

19. Acceptance

By signing the quotation, paying the deposit, or otherwise authorising us to commence work, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions (including the updated insurance summary).

The above can be satisfied in any of the following ways:

  • physical signature on the printed quotation,
  • electronic acceptance (for example, replying “I accept” or words to the same effect to an email containing the quotation), or
  • payment of the deposit (the Contractor will retain a record of the transaction as evidence of acceptance).

Once any of these actions is completed, the date and time of that action shall be treated as the contract formation date, and the Contractor will retain the relevant record (signed document, email timestamp, or bank transfer receipt) as proof of the Client’s acceptance.